At Vivre, we make protecting our customers' privacy a priority. Please view our Privacy Policy for details.

Shopping and buying online with your credit card is actually statistically more secure than using it in a department store. VIVRE takes every precaution to protect your online order information.

Please consult our Privacy Policy for details.

You can have full confidence in the security of your transactions while shopping with VIVRE. However, should you prefer to order by telephone, we are happy to take your order at 800.411.6515, Monday-Friday, 9AM-6PM, EST.

We accept Visa, MasterCard and American Express credit cards.

Domestic (USA)- Sales tax is applicable on orders shipped to addresses in the states of New York and New Jersey. The amount of sales tax may vary by county within these states. Because charges for gift-wrap and shipping and handling are considered part of the product in certain states, by law these charges must be included when sales tax is calculated.

International- All duties and taxes are the recipient's responsibility. The recipient will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

If you have any questions please email: customercare@vivre.com.

Sending a gift from Vivre is a wonderful way to express your appreciation for someone special. We've made it easy by offering you two options when picking out that perfect present.

If you'd like to send the gift directly from Vivre:

On the product page, select gift wrap. From the Shopping Bag select Edit then gift wrap. Should you choose this option, a gift invoice, absent prices, will be included with your package.

You may also include a personalized note, hand-written to your order. During the checkout process, select gift options to personalize the message for specific products in your order.

Use our multiple ship-to option to send gifts to different addresses, whether you're sending the same gift to everybody or different gifts to each address, you will find this option in the second step of the checkout process under shipping options.

If you'd like to send the gift on your own:

Every order includes an invoice for your records, with a detachable gift on the reverse.

Vivre offers an array of shipping options and services. Please refer to Shipping page for details.

For additional questions, please contact our Customer Care department at 800-411-6515 or email us at customercare@vivre.com.

We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when you placed your order.

If you placed your order online, please click LOG ON to access your order status and history to find updates on the status of each item in your order.

Non-registered customers do not have online access to order status and history. You may request information by contacting our Customer Care department at 800-411-6515 or email us at customercare@vivre.com. Please provide the order confirmation number displayed upon placement of your order so we can respond more quickly and accurately.

Orders placed before 2:00 PM EST, Monday - Friday, usually ship the same day. Please allow 3-5 business days from date of shipment for receipt.

Certain items require a longer lead time for shipping. The expected delivery time is located in the items details for these items.

For questions about your order, please contact our Customer Care department at 800-411-6515 or email us at customercare@vivre.com.

Vivre proudly stands behind the quality of the products we offer our customers. If for any reason you are dissatisfied with an item, we will gladly accept it, provided we receive it within 30 calendar days of its shipment date, and we will refund you for the original purchase price, minus shipping, handling, gift wrapping or other charges outlined in our Return/Exchange Policy. This 30-day Guarantee only applies to full price items.

Please refer to our Returns & Exchanges page for details.

If you are unable to locate a particular item on our website, try searching for it by brand, description, or keyword in the Search Keyword field.

You may also contact one of our Personal Shoppers at 800-955-1642. You may also e-mail us at personalshoppers@vivre.com.

After you have made your selection and are ready to finalize your purchase, proceed to the checkout. Enter your gift card information in step 3 of the checkout, as if you were using another credit card. Enter the claim code number from the upper right hand corner of your card exactly as it appears on your gift certificate or gift card into this field, and click on redeem. Your credit will then appear in the total above.

If you are experiencing difficulty redeeming your gift certificate or gift card code, please email or call our customer care department at 800-411-6515 or e-mail us at customercare@vivre.com.

After you have made your selection and are ready to finalize your purchase, proceed to the checkout. At the Shopping Bag page, scroll down and you will see your total along with a field labeled Enter Promotional Code. Enter the claim code number from the upper right hand corner of your card exactly as it appears on your VIP card or promotion into this field, and click on submit. Your discount will then appear in the total above.

If you are experiencing difficulty redeeming your VIP or promotional code, please email or call our customer care department at 800-411-6515 or e-mail us at customercare@vivre.com.

We carry a wide variety of products from all over the world. There are a number of reasons that a particular product might be on backorder, including variable delivery times from international vendors, and high sell-through on very popular items. When a popular product becomes sold out, we often attempt to reorder the piece, and your item may be on backorder until we receive our next shipment.

For further inquires regarding the availability of our products, please call our Customer Care department at 800-411-6515 or e-mail us at customercare@vivre.com.

To view or change your existing account information or password, please click on MY ACCOUNT. From this page, you can edit your saved account information. Please be sure to click "Submit" when you have finished

For further assitance please call our customer care department at 800-411-6515 or e-mail us at customercare@vivre.com.